ITSM Integration in Cloud and Container Resource Optimization

Succeed with ITSM Integration

When optimizing resources on cloud and container environments there are some key requirements that will lead to a successful outcome. For example, the recommendations need to be correct, and account for the subtleties of the workload demands and the infrastructure that is available in the cloud provider. But even with the perfect recommendation, you aren’t done – that recommendation needs to be communicated, approved, executed and tracked in order to provide enterprise-grade governance. Proper change management is key.

Watch this 20-min session to hear Densify’s experts discuss their findings from the field and walk through the 4 key things to get right when integrating optimization recommendations into ITSM change management frameworks:

1. Scope of integration – what groups or teams do you target, and what actions do you focus on
2. Volume and Frequency – how do you avoid overwhelming the teams that are taking action
3. Ticket Content – how do you map optimization recommendation details into the fields of your tickets
4. Suppression Logic – once an action is taken (or rejected) how long do you hold off before raising further actions

Interested in seeing Densify in action? Request a demo »