Cirba Customer Support can be reached at:
Cirba's highly skilled support team provides our customers with superior, responsive technical support. Our subscription-based technical support includes timely problem resolution, access to our knowledge base, and new product releases; to ensure clients get the most out of their Cirba investment.
- 12x5 Support (Monday - Friday from 4am - 8pm EST, excluding holidays)
- Telephone, email and Web-based support
- eSupport via the Cirba Customer Portal to monitor requests online
- Access to online knowledge base and FAQs, technical notes, documentation, product-related announcements through Client Portal
- Subscription-based support providing an unlimited number of support requests
- Guaranteed response times established according to the nature of the support requests
- Tiered, standardized response processes for escalation of support requests
- Access to software upgrades
- Customer satisfaction surveys to track and monitor performance
For more information about our support program, please contact us.