CiRBA’s highly skilled support team provides our customers with superior, responsive technical support. Our subscription-based technical support includes timely problem resolution, access to our knowledge base, and new product releases; to ensure clients get the most out of their CiRBA investment.
Features
12x5 Support (8 am to 8 pm EST, excluding holidays)
Telephone, email and Web-based support
eSupport via the CiRBA Client Portal to monitor incidents online
Access to online knowledge base and FAQs, technical notes, documentation, product-related announcements through Client Portal
Subscription-based support providing an unlimited number of support incidents
Guaranteed response times established according to the nature of the support incident
Tiered, standardized response processes for escalation of support incidents
Access to software upgrades
Support Mailing List Subscription for early upgrade or bug notification
Customer satisfaction surveys to track and monitor performance
For more information about our support program, please contact us.
