CiRBA customer support can be reached at:
CiRBA’s highly skilled support team provides our customers with superior, responsive technical support. Our subscription-based technical support includes timely problem resolution, access to our knowledge base, and new product releases; to ensure clients get the most out of their CiRBA investment.
|12x5 Support (Monday - Friday from 4am - 8pm EST, excluding holidays)|
|Telephone, email and Web-based support|
|eSupport via the CiRBA Client Portal to monitor incidents online|
|Access to online knowledge base and FAQs, technical notes, documentation, product-related announcements through Client Portal|
|Subscription-based support providing an unlimited number of support incidents|
|Guaranteed response times established according to the nature of the support incident|
|Tiered, standardized response processes for escalation of support incidents|
|Access to software upgrades|
|Customer satisfaction surveys to track and monitor performance|
For more information about our support program, please contact us.