Customer Support

CiRBA customer support can be reached at:

Telephone: +1.905.731.1971
Email: support@cirba.com
Portal: Customer Center (login required)

CiRBA’s highly skilled support team provides our customers with superior, responsive technical support. Our subscription-based technical support includes timely problem resolution, access to our knowledge base, and new product releases; to ensure clients get the most out of their CiRBA investment.

Features

12x5 Support  (Monday - Friday from 4am - 8pm EST, excluding holidays)

Telephone, email and Web-based support

eSupport via the CiRBA Client Portal to monitor incidents online

Access to online knowledge base and FAQs, technical notes, documentation, product-related announcements through Client Portal

Subscription-based support providing an unlimited number of support incidents

Guaranteed response times established according to the nature of the support incident

Tiered, standardized response processes for escalation of support incidents

Access to software upgrades

Customer satisfaction surveys to track and monitor performance

For more information about our support program, please contact us.