Careers at Cirba

Cirba provides software-defined infrastructure control for visionary enterprises to remove risk from the heart of operations and unlock new levels of strategic visibility, efficiency, and agility.

We are always looking for outstanding candidates to join our team. Cirba is fast paced and results driven, embodying the motto " Work Hard, Play Hard ." We encourage our staff to achieve its personal career goals and will work with it to find a healthy balance between work and life. Cirba is an equal opportunity employer and offers competitive salaries, a full range of benefits, including a work-life balance, training, and development program, and extended healthcare.

Engineering & Product Management

Technical Support Analyst
Scrum Product Owner

Sales

Pre-sales Specialist
Account Development Representative

Technical Services

Technical Consultant

Customer Success

Customer Success Manager


Engineering & Product Management

Technical Support Analyst
Department: Engineering
Level: Intermediate to Senior
Location: Richmond Hill, ON

We are currently seeking a technically dynamic and resourceful individual who has the ability to provide exceptional technical customer support in a challenging and rewarding environment. The ideal candidate will have a combination of a strong technical background, experience working with customers and experience supporting a technical software product.

The Technical Support Analyst is the first point of contact for Cirba customers and as such, excellent communication skills and strong customer service focus are crucial for success in this role.

This is a full time position that requires shift flexibility including possible evenings, weekends and overnight shifts.

Responsibilities: 

  • Represent Cirba acting as first point of contact for all technical inquiries regarding the Cirba product
  • Resolve reported customer issues in the areas of system configuration, setup, product functionality, and enhancements. This includes troubleshooting, testing, referral to other service areas and follow-up
  • Work with Managed Service and Densify customers managing their Cirba infrastructure
  • Manage escalations from customers and partners and ensure CiRBA remains strong in its commitment to its customers’ success
  • Accurately document customer requests using a ticket tracking system
  • Provide focused communication with customers/partners that is professional and timely, primarily via telephone or e-mail
  • Create and maintain accurate and up-to-date knowledgebase and documentation to share with team members
  • Promote teamwork and Customer Support Centre success
  • Play an active role in the development of the organization by participating in process development and other business improvement projects
  • May require work outside of normal office hours and/ or 24x7 on-call availability on a rotational basis
  • Occasional travel may be required

Requirements:

  • 4-6 (intermediate) / 6-8+ (senior) years experience supporting customers and service partners
  • Ability to adopt and learn new technologies
  • Excellent UNIX Shell Programming skills
  • Working experience in troubleshooting Windows and UNIX environments
  • Strong problem analysis and solution design ability
  • Above average communication skills and inter-personal skills
  • Good understanding of all product features and good skills in explaining features to customers
  • Experience in operating across multiple computer platforms and environments

Nice to Have:

  • Good understanding of database and middleware administration
  • Good understanding of server consolidation and virtualization technology (VMware, Hyper-V, etc.) and best practices
  • Experience using Puppet is a definite asset
  • Good understanding of datacenter architecture and configuration
  • Experience supporting large customers and service partners
  • Ability to understand CiRBA product features and explain features to customers

If you are interested is this position, please submit your resume by email to careers@cirba.com.
In the subject title please quote CSSUPP:2016. Electronic correspondence only – NO AGENCIES or TELEPHONE CALLS PLEASE.

We thank all applicants who apply, but only qualified candidates will be contacted directly to schedule an interview.

 

Scrum Product Owner
Department: Software Development
Location: Richmond Hill, ON

We are seeking a Scrum Product Owner for Cirba. This person will join the Software Development team and be responsible for defining and detailing feature requirements via user stories. This person will work with a number of groups in the organization including Product Management, Software Development, and the Client Services team.

The position requires strong conceptual and analysis skills, planning abilities, sound judgment, teamwork, leadership, innovation, excellent writing skills, and superior communication and presentation skills.

Responsibilities:

  • Work closely with Product Managers to define features that meet customer and market needs
  • Work closely with Scrum Teams who will develop software according to your user stories
  • Work closely with cross-functional teams composed of Engineering, Product Management, Client Services, and Executives to communicate and manage product deliverables
  • Conduct user acceptance testing of all new functionality
  • Interact with customers in beta programs and deployments
  • Work with the Software Documentation team to understand features as they are developed
  • Work with Client Services team members and the Training Service Department to update and develop training materials

Qualifications:

  • 3+ years’ experience as a Scrum Product Owner or Technical Business Analyst
  • Knowledge of diverse virtualization technologies (VMware, IBM LPARs, OVM, HyperV, etc.)
  • Knowledge of Windows and UNIX operating systems
  • Understanding of Capacity Planning and Performance Management concepts and familiarity with solutions available in the market
  • Demonstrated ability to understand a complex distributed software system
  • Ability to manage multiple priorities, commitments and projects
  • UI Design and Usability experience is highly valued
  • Prior Software Development experience is a benefit
  • Experience with enterprise server consolidation, virtualization or cloud migration projects or management/operations of virtualized environments would be a major benefit
  • Must be able to grasp highly technical concepts quickly, develop content, and independently document features for target audiences
  • Strong oral communication skills and excellent technical writing skills
  • Strong team player and enjoys working in a fast paced team atmosphere
  • A B.S. or M.S. in Computer Science or a related field is strongly preferred

If you are interested is this position, please submit your resume by email to careers@cirba.com.
In the subject title please quote Scrum Product Owner. Electronic correspondence only – NO AGENCIES or TELEPHONE CALLS PLEASE.

We thank all applicants who apply, but only qualified candidates will be contacted directly to schedule an interview.

Sales

Pre-sales Specialist
Level: Junior - Intermediate
Department: Sales
Location: Richmond Hill

Densify.com is Cirba’s recently launched Software-As-A-Service (SaaS) platform. With a great reception in the market, Cirba is expanding its entire go-to-market effort including pre-sales in order to pursue this strategic high-growth opportunity.

We are current looking to fill the role of a Pre-Sales Technical Specialist to join our team. Working with sales executives and our business development group, the Pre-Sales Technical Specialist will provide pre-sales coverage throughout the SaaS sales cycle.

The position requires strong technical foundation combined with excellent presentation and pre-sales skills.  The successful candidate will possess conceptual and analysis skills, planning abilities, sound judgment, innovation, excellent writing skills, and superior communication skills. This position will be based in Richmond Hill and report to the VP, Technical Sales. The position requires occasional North American travel (approximately 10%).

General Responsibilities:

  • Deliver all technical phases of a SaaS-drive sales cycle. This involves preparing and delivering sales presentations, performing software demonstrations, managing all phases of prospect Proof of Concept projects including preparation and delivery of POC summary documents and presentations, performing competitive research, and coordinating and preparing RFI/RFP responses.
  • Occasionally deliver on premise technical workshops and ad-hoc training.
  • Regular prospect and partner interaction via telephone, email, web meetings and in-person contact.
  • Work closely with cross-functional teams including Sales, Business Development,  Customer Care, and Product Management.
  • Define, coordinate, and prioritize prospect and partner feedback and ideas into product management requirements for future enhancements to Cirba's products and services.

Minimum Requirements:

  • 3+ years experience in an enterprise software company and hands-on experience with large scale enterprise data center management / hypervisor software sales and/or deployments
  • 3+ years pre-sales experience in a related field
  • Exceptional written and verbal communication skills and strong presentation skills are critical
  • Ability to manage multiple priorities, commitments and projects
  • A Bachelor’s Degree in Computer Science or a related field is strongly preferred

Technical  Requirements:

  • Hands-on experience with hybrid cloud technologies; in particular, VMware experience is mandatory. Microsoft Azure. Amazon AWS, PowerVM , OpenStack or equivalent knowledge is highly desirable
  • Experience with heterogeneous bare metal environments and operating systems (Windows, Linux, UNIX etc.)
  • Experience with relational databases (SQL Server or Oracle preferred) desirable
  • Experience with scripting and programing languages desirable
  • Proficiency with Microsoft Office suite and Salesforce CRM

Personal Attributes:

  • Adaptable team player who enjoys working in a fast-paced team atmosphere
  • Business acumen and great attitude - loves working with prospects to drive value creation for our customers and for Cirba
  • Detail-oriented - you enjoy learning new technologies in great depth so that you can in turn help our customers solve problems and realize significant value
  • Self-motivated - you like autonomy and work well under pressure

If you are interested is this position, please submit your resume by email to careers@cirba.com. In the subject title please quote Pre-sales Specialist. Electronic correspondence only – NO AGENCIES or TELEPHONE CALLS PLEASE.

We thank all applicants who apply, but only qualified candidates will be contacted directly to schedule an interview.

 

Account Development Representative
Department: Marketing
Level: Junior - Intermediate
Location: Toronto, ON

We are seeking an Account Development Representative (ADR) to join a fast paced, high energy team at a growing software organization. The ideal candidate will be responsible for account prospecting efforts which will translate into tangible revenue-generating opportunities via phone, email, and other social channels. The ADR will engage in a close loop reporting with management and sales teams while maintaining a high level understanding of Cirba products. Understanding client challenges, key industry imperatives while demonstrating an enthusiastic and results-driven attitude with an attention to detail is critical.

Responsibilities:

  • High volume prospecting into multiple organizations via cold-calling, networking, e-mail, in-bound leads as well as utilizing internet information sources to the opportunity pipeline
  • Articulate Cirba’s value proposition to decision-makers across multiple industries to assess buying interest
  • Clearly articulate products and solutions with prospective customers to successfully manage and overcome objections
  • Meet and exceed daily, weekly, and quarterly goals consisting of contacts, meetings, and sales opportunities
  • Heavy use of Salesforce.com, and additional applications to manage all lead data and ensure data integrity
  • Qualifying marketing leads generated through the Web, trade shows, and other programs
  • Maintaining the database, including comprehensive data entry, setting alarms for follow-up, lead tracking and hand-off
  • Maintaining current knowledge of Cirba’s products/services and competitive differentiators

Requirements:

  • Bachelor's degree
  • Excellent written and verbal communication skills
  • Solid Microsoft Office skills
  • Experience using a CRM solution such as Salesforce.com
  • Ability to meet or exceed individual goals set by team manager
  • Must be highly self-motivated, detail-oriented, organized, and flexible
  • Positive attitude, with the desire to work in a rapid-growth, entrepreneurial environment

If you are interested is this position, please submit your resume by email to careers@cirba.com. In the subject title please quote Account Development Representative . Electronic correspondence only – NO AGENCIES or TELEPHONE CALLS PLEASE.

We thank all applicants who apply, but only qualified candidates will be contacted directly to schedule an interview.

 

Technical Services

Technical Consultant
Department: Technical Services
Level: Intermediate
Reports to: Director, Technical Services
Location: Toronto, ON

We are seeking a Technical Consultant to join the Technical Services Team at Cirba Inc. The Consultant will focus on delivering consulting services. Consulting services include the installation, configuration, integration, customization, and operation of our enterprise transformational and operational analysis software.  In addition, the role will involve training customers and partners, as well as pre and post-sale technical product support.

The position requires strong conceptual and analysis skills, planning abilities, sound judgment, teamwork, leadership, innovation, excellent writing skills, and superior communication and presentation skills.

Responsibilities:

  • Manage product rollouts including installation, configuration, integration, customization and validation within customer environments and for partner assessments.
  • Provide post-sale technical support evaluating customer readiness; conducting product training; identifying and resolving application or environmental issues.
  • Work closely with and manage client-specific cross-functional teams composed of Engineering, Sales, Client Services, and Business Development Representatives.
  • Take a technical management role for partners by providing assistance in engagement and deployment planning, data collection, and analysis in customer environments.
  • Define, coordinate, and prioritize customer and partner feedback and ideas into product management requirements for future enhancements to Cirba's products and services.
  • Play an active role within the department by participating in process development and other business improvement projects.
  • Regular client and partner interaction via telephone, email, and regular face-to-face contact.
  • Work independently with customer/partner technical teams on post sales activities.
  • Work with Client Services team members and the Training Service Department to update and develop training materials.
  • Deliver classroom and web-based instructor facilitated technical product training to Cirba partners and customers across the globe.

Requirements:

  • 5+ years’ experience in an enterprise software company and hands-on experience with large scale enterprise software rollouts
  • 4+ years’ experience in a consulting capacity
  • Demonstrated ability to understand a complex distributed software system with sufficient depth to troubleshoot highly technical, time sensitive issues
  • Experience with heterogeneous environments including Windows, UNIX and Linux
  • Experience with virtualization technologies (VMware, IBM pSeries, Hyper-V, Xen, etc…)
  • Experience with relational databases (SQL Server or Oracle preferred)
  • Up to 40% travel is required for this position

Nice to Have:

  • A B.S or M.S in Computer Science or a related field is strongly preferred
  • Strong AIX and IBM Power virtualization experience
  • Experience with scripting and programing languages

Personal Attributes:

  • Strong verbal communication skills and excellent technical writing skills
  • Strong team player and enjoys working in a fast paced team atmosphere
  • Ability to manage multiple priorities, commitments and projects
  • Ability to communicate complex ideas verbally and through documentation
  • Must be able to grasp highly technical concepts quickly, develop content, and independently document features for target audiences

If you are interested is this position, please submit your resume by email to careers@cirba.com. In the subject title please quote Technical Consultant . Electronic correspondence only – NO AGENCIES or TELEPHONE CALLS PLEASE.

We thank all applicants who apply, but only qualified candidates will be contacted directly to schedule an interview.

 

Customer Success

Customer Success Manager
Department: Customer Success
Level: Intermediate
Location: Toronto, ON

Cirba is expanding its go-to-market efforts to include mid-market customers via its newly launched SaaS product (Densify.com). We are building a Customer Success Team from the ground up to pursue this very strategic opportunity.

As a Customer Success Manager, you are ultimately responsible for the success of Cirba’s customers. You will develop long term relationships with your customers, have a deep understanding of their operational workflows and be an expert on their configurations and adoption of Cirba products. As their trusted advisor, you will provide strategic guidance to their technical and operational leadership teams.

Responsibilities:

  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.
  • Program manage account escalations.

Requirements:

  • At least 3 years of customer success, technology consulting, technical support, or account management experience in enterprise software.
  • Strong knowledge of Software as a Service (SaaS) products and services, broadly defined
  • Great communication, account management, project management and problem-solving skills
  • Strong writer and speaker – documents, presentations, webinars and events
  • Organized and systematic with great attention to detail
  • Able & willing to travel periodically as the job requires

Nice to Have:

  • Experience with multiple operating systems including Windows, UNIX and Linux; and with virtualization technologies (VMware, OpenStack, etc.)
  • Experience in IT infrastructure management

Personal Attributes:

  • Amazing customer service attitude - you must love helping people
  • Strong technical aptitude- Cirba’s products help our customers solve complex IT problems and you will be our customers’ trusted technology advisor
  • Detail-oriented - you enjoy learning Cirba’s products in great depth so that you can in turn help our customers use our products to solve problems
  • Self motivated - you like autonomy and work well under pressure
  • Business acumen - loves working with customers to drive value creation for our customers and for Cirba

If you are interested is this position, please submit your resume by email to careers@cirba.com. In the subject title please quote Customer Success Manager. Electronic correspondence only – NO AGENCIES or TELEPHONE CALLS PLEASE.

We thank all applicants who apply, but only qualified candidates will be contacted directly to schedule an interview.