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Careers at Cirba

Cirba provides software-defined infrastructure control for visionary enterprises to remove risk from the heart of operations and unlock new levels of strategic visibility, efficiency and agility.

We are always looking for outstanding candidates to join our team. Cirba is fast-paced and results driven, embodying the motto ‘Work Hard, Play Hard’. We encourage our staff to achieve their personal career goals and will work with them to find a healthy balance between work and life. Cirba is an equal opportunity employer and offers competitive salaries, a full range of benefits including a work-life balance, training and development program, and extended healthcare.

Services

Senior Technical Consultant
Client Delivery Manager
Transformation Analyst, Global Delivery Unit

 

Services

Senior Technical Consultant
Department: Technical Services & Support
Level: Senior
Location: Richmond Hill, ON

We are seeking a Intermediate to Senior Technical Consultant to join the Technical Services & Support Team at Cirba Inc. The Consultant will focus on delivering consulting services. Consulting services include the installation, configuration, integration, customization, and operation of our enterprise transformational and operational analysis software.  In addition, the role will involve training customers and partners, as well as pre and post-sale technical product support.

The position requires strong conceptual and analysis skills, planning abilities, sound judgment, teamwork, leadership, innovation, excellent writing skills, and superior communication and presentation skills.

General Responsibilities:

  • Manage product rollouts including installation, configuration, integration, customization and validation within customer environments and for partner assessments.
  • Provide post-sale technical support evaluating customer readiness; conducting product training; identifying and resolving application or environmental issues
  • Work closely with and manage client-specific cross-functional teams composed of Engineering, Sales, Client Services, and Business Development Representatives.
  • Take a technical management role for partners by providing assistance in engagement and deployment planning, data collection, and analysis in customer environments.
  • Define, coordinate, and prioritize customer and partner feedback and ideas into product management requirements for future enhancements to Cirba's products and services.
  • Play an active role within the department by participating in process development and other business improvement projects.
  • Regular client and partner interaction via telephone, email, and regular face-to-face contact.
  • Work independently with customer/partner technical teams on post sales activities.
  • Work with Client Services team members and the Training Service Department to update and develop training materials.
  • Deliver classroom and web-based instructor facilitated technical product training to Cirba partners and customers across the globe.

Minimum Requirements:

  • 5+ years experience in an enterprise software company and hands-on experience with large scale enterprise software rollouts
  • 8+ years of experience in a consulting capacity
  • Demonstrated ability to understand a complex distributed software system with sufficient depth to troubleshoot highly technical, time sensitive issues
  • Experience with heterogeneous environments including Windows, UNIX and Linux
  • Experience with virtualization technologies (VMware, Hyper-V, Xen, etc…)
  • Strong AIX and IBM Power virtualization experience
  • Travel is required for this position

Nice to Have:

  • A B.S or M.S in Computer Science or a related field is strongly preferred
  • Experience with relational databases (SQL Server or Oracle preferred)

Personal Attributes:

  • Strong verbal communication skills and excellent technical writing skills
  • Strong team player and enjoys working in a fast paced team atmosphere
  • Ability to manage multiple priorities, commitments and projects
  • Ability to communicate complex ideas verbally and through documentation
  • Must be able to grasp highly technical concepts quickly, develop content, and independently document features for target audiences

If you are interested is this position, please submit your resume by email to careers@cirba.com. In the subject title please quote: Senior Technical Consultant.  We thank all applicants who apply, but only qualified candidates will be contacted directly to schedule an interview.

 

Client Delivery Manager
Department: Services
Level: Senior
Location: Richmond Hill, ON

At Cirba, the Client Delivery Manager plays a critical role in the success with our customers.  The Client Delivery Manager leverages a broad set of technical, customer and project management capabilities within the Data Center environment to manage the delivery of our products and services to our customers. Starting within the Sales process, the Client Delivery Manager establishes him or herself as the primary contact for the customer in terms of solution development and delivery and leads a team of technical resources to the successful delivery of the Cirba product set.

General Responsibilities:

  • Support the Sales team during the sales process as a Subject Matter Expert on customer engagement and delivery practices. Also manage initial customer expectations on the delivery process.
  • Lead the Solution requirement definition and scope determination process.
  • Determine, establish and communicate to the customer the right deployment strategy.
  • Lead and be responsible for the resource sizing and allocation process.
  • Lead the development of the SOW and drive it to signature with the customer.
  • Develop and manage a realistic overall engagement project plan right through to completed delivery.
  • Report, on a regular basis to both the customer and internal Cirba management on the status of each engagement and any critical issues/risks and associated actions.
  • Own and drive customer satisfaction on every engagement.
  • Determine when additional services are required; proactively prepare additional SOWs for the customer.
  • Maintain an accurate and up to date forecast of revenue on each engagement.
  • Review all resource allocation of time in time tracking as well as validate customer billing information.
  • In conjunction with the Sales team, maintain an ongoing relationship with targeted customers in order to ensure their continued success with the Cirba product as well as future services opportunities.

Required Skills:

  • Excellent communications skills, including presentation capabilities
  • Strong knowledge of key infrastructure technologies such as
    • Virtualization (VMware, Hyper-V, LPAR, LDOM)
    • Infrastructure software platforms (CMDBs, Monitoring tools, Performance Tools)
    • Database platforms (MS SQL, Oracle)
  • Good general understanding of server hardware technology
  • Previous Systems Integration experience
  • General understanding of the operations of a Data Center
  • Project and Program Management experience
    • Particular to software deployments and integration
  • Familiarity with Project Management tools
    • MS Project
  • Experience with Requirements capture and vetting
  • Experience with work scoping and sizing
  • Travel is required

If you are interested is this position, please submit your resume by email to careers@cirba.com. In the subject title please quote 'DELMGR:2012'.  Electronic correspondence only – NO AGENCIES or TELEPHONE CALLS PLEASE. We thank all applicants who apply, but only qualified candidates will be contacted directly to schedule an interview.

 

Transformation Analyst, Global Delivery Unit
Department: Technical Services
Level: Junior - Intermediate
Location: Richmond Hill, ON

We are seeking a Junior to Intermediate Transformation Analyst to join the Global Delivery Unit of the Technical Services Team at Cirba. The Analyst will focus on remotely delivering infrastructure analysis services to Cirba partners and customers around the world. Below are the duties and responsibilities but may be changed in accordance with the needs of Cirba. This is not intended to be an exhaustive or exclusive list of duties.  You may be required to carry out any other associated tasks to ensure the successful delivery of Cirba's objectives.

Analysts are responsible for:

  • Remotely deliver assessment services using the Cirba product within customer environments for partner assessments which include; product installation, configuration, validation, and performing transformational and operational efficiency analysis
  • Gather and understand business requirements and translate them into specific analysis requirements
  • Perform data extraction and reporting to build customer specific analysis deliverables
  • Multi-task to deliver multiple analysis projects at the same time
  • Diligent management of tasks, activities, customer deliverables to meet SLA requirements
  • Play an active role within the department by participating in process development and other business improvement projects
  • Regular client and partner interaction via telephone and email
  • Work independently with customer/partner technical teams on post sales activities
  • As directed by Manager, conduct daily checks for scheduled audits and analysis for clients licensing the Cirba product
  • Shift work may be required

Minimum Requirements:

  • 5+ years experience in an enterprise software company and hands-on experience with large scale enterprise software rollouts
  • Experience guiding remote deployment of software using phone, remote desktop and web meetings is a plus
  • Must be able to grasp highly technical concepts quickly, develop content, and independently document features for target audiences
  • Strong analytical and documentation skills

Nice to Have:

  • Experience with heterogeneous environments including Windows and Linux
  • Experience with virtualization technologies
  • Experience with relational databases (SQL Server or Oracle preferred)
  • A B.S or M.S in Computer Science or a related field is strongly preferred

Personal Attributes:

  • Demonstrated ability to understand a complex distributed software system with sufficient depth to troubleshoot highly technical, time sensitive issues
  • Ability to communicate complex ideas verbally and through documentation
  • Strong team player and enjoys working in a fast paced team atmosphere
  • Ability to manage multiple priorities, commitments and projects

If you are interested is this position, please submit your resume by email to careers@cirba.com. In the subject title please quote 'Transformation Analyst'. We thank all applicants who apply, but only qualified candidates will be contacted directly to schedule an interview.

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