Careers at Cirba

Cirba provides software-defined infrastructure control for visionary enterprises to remove risk from the heart of operations and unlock new levels of strategic visibility, efficiency, and agility.

We are always looking for outstanding candidates to join our team. Cirba is fast paced and results driven, embodying the motto " Work Hard, Play Hard ." We encourage our staff to achieve its personal career goals and will work with it to find a healthy balance between work and life. Cirba is an equal opportunity employer and offers competitive salaries, a full range of benefits, including a work-life balance, training, and development program, and extended healthcare.

Engineering & Product Management

Technical Support Analyst

Sales

Inside Sales Representative
Account Development Representative

Technical Services

Technical Consultant

Customer Management

Technical Account Manager
Account Manager

Customer Success

Customer Success Manager


Engineering & Product Management

Technical Support Analyst
Department: Engineering
Level: Intermediate to Senior
Location: Richmond Hill, ON

We are currently seeking a technically dynamic and resourceful individual who has the ability to provide exceptional technical customer support in a challenging and rewarding environment. The ideal candidate will have a combination of a strong technical background, experience working with customers and experience supporting a technical software product.

The Technical Support Analyst is the first point of contact for Cirba customers and as such, excellent communication skills and strong customer service focus are crucial for success in this role.

This is a full time position that requires shift flexibility including possible evenings, weekends and overnight shifts.

Responsibilities: 

  • Represent Cirba acting as first point of contact for all technical inquiries regarding the Cirba product
  • Resolve reported customer issues in the areas of system configuration, setup, product functionality, and enhancements. This includes troubleshooting, testing, referral to other service areas and follow-up
  • Work with Managed Service and Densify customers managing their Cirba infrastructure
  • Manage escalations from customers and partners and ensure CiRBA remains strong in its commitment to its customers’ success
  • Accurately document customer requests using a ticket tracking system
  • Provide focused communication with customers/partners that is professional and timely, primarily via telephone or e-mail
  • Create and maintain accurate and up-to-date knowledgebase and documentation to share with team members
  • Promote teamwork and Customer Support Centre success
  • Play an active role in the development of the organization by participating in process development and other business improvement projects
  • May require work outside of normal office hours and/ or 24x7 on-call availability on a rotational basis
  • Occasional travel may be required

Requirements:

  • 4-6 (intermediate) / 6-8+ (senior) years experience supporting customers and service partners
  • Ability to adopt and learn new technologies
  • Excellent UNIX Shell Programming skills
  • Working experience in troubleshooting Windows and UNIX environments
  • Strong problem analysis and solution design ability
  • Above average communication skills and inter-personal skills
  • Good understanding of all product features and good skills in explaining features to customers
  • Experience in operating across multiple computer platforms and environments

Nice to Have:

  • Good understanding of database and middleware administration
  • Good understanding of server consolidation and virtualization technology (VMware, Hyper-V, etc.) and best practices
  • Experience using Puppet is a definite asset
  • Good understanding of datacenter architecture and configuration
  • Experience supporting large customers and service partners
  • Ability to understand CiRBA product features and explain features to customers

If you are interested is this position, please submit your resume by email to careers@cirba.com.
In the subject title please quote CSSUPP:2016. Electronic correspondence only – NO AGENCIES or TELEPHONE CALLS PLEASE.

We thank all applicants who apply, but only qualified candidates will be contacted directly to schedule an interview.

Sales

Inside Sales Representative
Department: Sales
Location: Toronto, ON

Cirba is expanding its go-to-market efforts to include mid-market customers via its newly launched SaaS product (densify.com). We are building an Inside Sales Team from the ground up to pursue this very strategic opportunity.

The Inside Sales Representative will play a critical role in the new development and growth of Cirba mid-market sales. This position will be responsible and accountable for qualifying opportunities, building their pipeline and managing the sales cycle for mid-market customers.  The Inside Sales Function will work closely with our newly formed Customer Success team and be an integral part of refining the corporate strategy to maximize the success in both mid-market and SaaS.

Cirba’s HQ is in Richmond Hill. This role will report to the Sales SVP.

GENERAL RESPONSIBILTIES:

  • Assist in the building and implementation of an Inside Sales business process with the support of the Sales operations team and SVP Sales
  • Work closely with Marketing and their Account Development Team to achieve the highest conversions of MQLs to SQLs
  • Develop and manage a pipeline of opportunities sufficient to consistently meet and exceed quarterly sales quota objectives
  • Build and execute strong prospecting plans & robust cadence process to monitor progress
  • Work closely with field sales for opportunities over the threshold for Inside Sales
  • Manage all aspects of the Inside Sales process including ongoing qualification, demonstration, evaluation, and close. Successfully manage and overcome prospect objections.
  • Manage territory assignments to ensure maximum coverage across the market
  • Ensure complete and accurate records of all sales activities throughout the sales cycle are in Salesforce. 
  • Work with a core management team including heads of Marketing, Sales, Customer Success and Product Management on maximizing sales success through refinement of messaging, product features, marketing programs, and customer references
  • Work closely with the Customer Success Team to drive highest close rates & transition to successful implementations
  • Gain and maintain product and competitive knowledge utilizing Cirba resources including, but not limited to organized training, lunch and learns, internal technical contacts and management team

KEY REQUIREMENTS:      

  • Minimum 5 years’ experience in Inside Sales with at least 2 as an Inside Sales Representative in a high- tech B2B software organization selling SaaS.
  • Strong knowledge of best practices in B2B sales including use of one of the common sales methodologies
  • Strong analytical and quantitative capability to determine individual effectiveness, program effectiveness, ROI, compensation models, forecasting
  • Experience with Information Technology. Virtualization, Cloud, Data Center Technologies is a definite asset
  • Proficient with MS Word, Excel, PowerPoint and Salesforce.com

PERSONAL ATTRIBUTES:

  • Ability to think strategically, but also have exceptional attention to detail
  • Thrives on working in a fast paced environment enabling them to handle multiple priorities, commitments and projects
  • Can work both independently and as part of a team.
  • Exceptional leadership skills
  • Ability to work under pressure and maintain personal work performance in a dynamic environment

If you are interested is this position, please submit your resume by email to careers@cirba.com. In the subject title please quote Inside Sales Representative. Electronic correspondence only – NO AGENCIES or TELEPHONE CALLS PLEASE. We thank all applicants who apply, but only qualified candidates will be contacted directly to schedule an interview.

 

Account Development Representative
Department: Marketing
Level: Junior - Intermediate
Location: Toronto, ON

We are seeking an Account Development Representative (ADR) to join a fast paced, high energy team at a growing software organization. The ideal candidate will be responsible for account prospecting efforts which will translate into tangible revenue-generating opportunities via phone, email, and other social channels. The ADR will engage in a close loop reporting with management and sales teams while maintaining a high level understanding of Cirba products. Understanding client challenges, key industry imperatives while demonstrating an enthusiastic and results-driven attitude with an attention to detail is critical.

Responsibilities:

  • High volume prospecting into multiple organizations via cold-calling, networking, e-mail, in-bound leads as well as utilizing internet information sources to the opportunity pipeline
  • Articulate Cirba’s value proposition to decision-makers across multiple industries to assess buying interest
  • Clearly articulate products and solutions with prospective customers to successfully manage and overcome objections
  • Meet and exceed daily, weekly, and quarterly goals consisting of contacts, meetings, and sales opportunities
  • Heavy use of Salesforce.com, and additional applications to manage all lead data and ensure data integrity
  • Qualifying marketing leads generated through the Web, trade shows, and other programs
  • Maintaining the database, including comprehensive data entry, setting alarms for follow-up, lead tracking and hand-off
  • Maintaining current knowledge of Cirba’s products/services and competitive differentiators

Requirements:

  • Bachelor's degree
  • Excellent written and verbal communication skills
  • Solid Microsoft Office skills
  • Experience using a CRM solution such as Salesforce.com
  • Ability to meet or exceed individual goals set by team manager
  • Must be highly self-motivated, detail-oriented, organized, and flexible
  • Positive attitude, with the desire to work in a rapid-growth, entrepreneurial environment

If you are interested is this position, please submit your resume by email to careers@cirba.com. In the subject title please quote Account Development Representative . Electronic correspondence only – NO AGENCIES or TELEPHONE CALLS PLEASE.

We thank all applicants who apply, but only qualified candidates will be contacted directly to schedule an interview.

 

Technical Services

Technical Consultant
Department: Technical Services
Level: Intermediate
Reports to: Director, Technical Services
Location: Toronto, ON

We are seeking a Technical Consultant to join the Technical Services Team at Cirba Inc. The Consultant will focus on delivering consulting services. Consulting services include the installation, configuration, integration, customization, and operation of our enterprise transformational and operational analysis software.  In addition, the role will involve training customers and partners, as well as pre and post-sale technical product support.

The position requires strong conceptual and analysis skills, planning abilities, sound judgment, teamwork, leadership, innovation, excellent writing skills, and superior communication and presentation skills.

Responsibilities:

  • Manage product rollouts including installation, configuration, integration, customization and validation within customer environments and for partner assessments.
  • Provide post-sale technical support evaluating customer readiness; conducting product training; identifying and resolving application or environmental issues.
  • Work closely with and manage client-specific cross-functional teams composed of Engineering, Sales, Client Services, and Business Development Representatives.
  • Take a technical management role for partners by providing assistance in engagement and deployment planning, data collection, and analysis in customer environments.
  • Define, coordinate, and prioritize customer and partner feedback and ideas into product management requirements for future enhancements to Cirba's products and services.
  • Play an active role within the department by participating in process development and other business improvement projects.
  • Regular client and partner interaction via telephone, email, and regular face-to-face contact.
  • Work independently with customer/partner technical teams on post sales activities.
  • Work with Client Services team members and the Training Service Department to update and develop training materials.
  • Deliver classroom and web-based instructor facilitated technical product training to Cirba partners and customers across the globe.

Requirements:

  • 5+ years’ experience in an enterprise software company and hands-on experience with large scale enterprise software rollouts
  • 4+ years’ experience in a consulting capacity
  • Demonstrated ability to understand a complex distributed software system with sufficient depth to troubleshoot highly technical, time sensitive issues
  • Experience with heterogeneous environments including Windows, UNIX and Linux
  • Experience with virtualization technologies (VMware, IBM pSeries, Hyper-V, Xen, etc…)
  • Experience with relational databases (SQL Server or Oracle preferred)
  • Up to 40% travel is required for this position

Nice to Have:

  • A B.S or M.S in Computer Science or a related field is strongly preferred
  • Strong AIX and IBM Power virtualization experience
  • Experience with scripting and programing languages

Personal Attributes:

  • Strong verbal communication skills and excellent technical writing skills
  • Strong team player and enjoys working in a fast paced team atmosphere
  • Ability to manage multiple priorities, commitments and projects
  • Ability to communicate complex ideas verbally and through documentation
  • Must be able to grasp highly technical concepts quickly, develop content, and independently document features for target audiences

If you are interested is this position, please submit your resume by email to careers@cirba.com. In the subject title please quote Technical Consultant . Electronic correspondence only – NO AGENCIES or TELEPHONE CALLS PLEASE.

We thank all applicants who apply, but only qualified candidates will be contacted directly to schedule an interview.

 

Customer Management

Technical Account Manager
Department: Account Management Team
Level: Senior
Location: Toronto, ON

Due to rapid growth Cirba is actively seeking a Technical Account Manager who will be responsible for building and maintaining post sales relationships with Cirba’s customers. You will serve as a technical advisor, ensuring successful Cirba software deployment, and both license and use case expansion. You will support one or more Cirba Account Managers who will own executive relationships.

Responsibilities:

  • Provide advice and guidance as the Cirba subject matter expert to ensure successful ongoing usage and adoption of Cirba capabilities
  • Design and develop innovative solutions to customer requirements using Cirba software
  • Working with the Account Managers, undertake discovery and education activities to identify opportunities for Cirba usage across organizational functions and processes
  • Advisor to clients and Cirba teams to integrate Cirba software with key 3rd party tools and client processes
  • Function as a frontline technical resource for “best practice” and informal customer questions
  • Engaging with customer support as a customer advocate to ensure speedy resolution of customer issues
  • Engaging with product management as the customer advocate on product roadmap discussions
  • Maintain current functional and technical knowledge of Cirba
  • Help to document best practices in developing and using Cirba

Requirements:

  • 5+ years of experience in a related function is required. Direct customer engagement experience with a software or service provider in post-sales or professional services organizations is required.
  • Successfully managed customer engagements to completion and customer satisfaction
  • Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems.
  • Exceptional verbal and written organizational, presentation, and communication skills
  • Must be customer service oriented and believe in teamwork, collaboration, adaptability & initiative
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast paced environment
  • Competitive & competitively aware. Proficient at explaining strengths & vulnerabilities
  • Willingness to travel periodically based on customer and business need (approximately 25%)
  • B.S. degree in an engineering and / or technical discipline from an accredited college / university required: Computer Science, Computer / Electrical Engineering, Industrial and Systems Engineering, Mechanical Engineering
  • Experience with multiple operating systems including Windows, UNIX and Linux; and with virtualization technologies (VMware, OpenStack, etc.)

If you are interested is this position, please submit your resume by email to careers@cirba.com. In the subject title please quote Technical Account Manager. Electronic correspondence only – NO AGENCIES or TELEPHONE CALLS PLEASE.

We thank all applicants who apply, but only qualified candidates will be contacted directly to schedule an interview.

 

Account Manager
Department: Account Management Team
Location: Toronto, ON

The Account Manager is responsible for the management of steady-state, Cirba account relationships.  Primary responsibilities will include expansion of the Cirba footprint (primary use cases, licenses) and services revenue growth within their portfolio accounts.  This is achieved by building strong multi-level customer relationships based on trust and value, understanding the customer’s business strategies, and successfully meeting individual customer needs.  The position requires excellent verbal and written communication skills, consultative solutions-oriented sales skills, strong technical aptitude, as well as strong organization skills.

Responsibilities:

  • Relationship management
    • Build and maintain executive relationships within the account.
    • Develop Account Plans to drive expanded usage of the Cirba product.
    • Achieve revenue targets set for the targeted accounts.
    • Develop a trusted advisor role by understanding Client's overall business goals and needs.
    • Achieve a high level of Client retention, Client satisfaction and reference-ability.
  • Communications & Reporting
    • Ensure good understanding of Client business needs via formal Account meetings and informal, ongoing communications.
    • Provide product and capabilities demos/presentations.
    • Coordinate and manage quarterly business reviews.
  • Product Usage & Issue Resolution
    • Ability to understand and resolve technology issues independently
    • Continuous needs analysis and promotion of Cirba value to the Client.
    • Consulting with the Client to identify product and service solutions.
    • Liaise with Cirba product management to coordinate Client participation in Cirba Beta release opportunities.
  • Revenue Growth
    • Pursue new revenue opportunities and create strategic and tactical plans to uncover expanded use cases for Cirba within the Client’s organization.
    • Engage Cirba Solution Architects to develop and present business proposals, presentations, and services SOW documents for new opportunities within portfolio accounts.

Requirements

  • 5+ years of demonstrated relevant experience in an account leadership role within IT management consulting or software services industries;
    • a senior consulting & services background in the infrastructure space would be ideal with a focus on services delivery (i.e. implementation projects and upgrades).
  • Good understanding of technology, virtualisation/cloud eco-system and knowledge of data center operations, capacity planning/forecasting, and/or infrastructure services management;
    • a strong understanding of infrastructure processes (capacity, incident, change) is required.
  • Proven track record in Client relationship management, business development or sales;
    • a strong understanding of the inner workings of large, complex IT organizations (interplay between architecture, engineering and operations) is required.
  • Ability to speak other European languages would be an advantage.
  • Bachelor’s degree as a minimum.

Personal Attributes

  • Demonstrated ability to understand a complex distributed software system with sufficient depth to troubleshoot highly technical, time sensitive issues.
  • Ability to communicate complex ideas verbally and through documentation.
  • Strong team player and enjoys working in a fast paced team atmosphere.
  • Ability to manage multiple priorities, commitments and projects.
  • Must be willing to travel.

 

If you are interested is this position, please submit your resume by email to careers@cirba.com. In the subject title please quote Account Manager. Electronic correspondence only – NO AGENCIES or TELEPHONE CALLS PLEASE.

We thank all applicants who apply, but only qualified candidates will be contacted directly to schedule an interview.

 

Customer Success

Customer Success Manager
Department: Customer Success
Level: Intermediate
Location: Toronto, ON

Cirba is expanding its go-to-market efforts to include mid-market customers via its newly launched SaaS product (Densify.com). We are building a Customer Success Team from the ground up to pursue this very strategic opportunity.

As a Customer Success Manager, you are ultimately responsible for the success of Cirba’s customers. You will develop long term relationships with your customers, have a deep understanding of their operational workflows and be an expert on their configurations and adoption of Cirba products. As their trusted advisor, you will provide strategic guidance to their technical and operational leadership teams.

Responsibilities:

  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.
  • Program manage account escalations.

Requirements:

  • At least 3 years of customer success, technology consulting, technical support, or account management experience in enterprise software.
  • Strong knowledge of Software as a Service (SaaS) products and services, broadly defined
  • Great communication, account management, project management and problem-solving skills
  • Strong writer and speaker – documents, presentations, webinars and events
  • Organized and systematic with great attention to detail
  • Able & willing to travel periodically as the job requires

Nice to Have:

  • Experience with multiple operating systems including Windows, UNIX and Linux; and with virtualization technologies (VMware, OpenStack, etc.)
  • Experience in IT infrastructure management

Personal Attributes:

  • Amazing customer service attitude - you must love helping people
  • Strong technical aptitude- Cirba’s products help our customers solve complex IT problems and you will be our customers’ trusted technology advisor
  • Detail-oriented - you enjoy learning Cirba’s products in great depth so that you can in turn help our customers use our products to solve problems
  • Self motivated - you like autonomy and work well under pressure
  • Business acumen - loves working with customers to drive value creation for our customers and for Cirba

If you are interested is this position, please submit your resume by email to careers@cirba.com. In the subject title please quote Customer Success Manager. Electronic correspondence only – NO AGENCIES or TELEPHONE CALLS PLEASE.

We thank all applicants who apply, but only qualified candidates will be contacted directly to schedule an interview.